Clutch Cabs

1. Information We Collect

• Personal Details

  Name, phone number, email address.

• Location Data

  To identify nearby pickup points and optimize routing.

• Usage Data

  Ride history, QR code scans, app interactions.

2. How We Use Your Information

To facilitate ride bookings and rider-driver matching. To enhance app performance, features, and safety protocols.

3. Driver Data

Includes identity documents, license information, and vehicle details. Shared with passengers only to the extent necessary for verification during rides.

4. Data Sharing

We do not sell or lease personal data. We may share data with law enforcement or payment processors when legally required.

5. Data Security & Storage

All data is encrypted in transit and at rest on secure servers. Access is restricted to authorized personnel only.

6. Your Rights

You may review, correct, or request deletion of your personal data via the app or by contacting our support team.

7. Cookies & Tracking

We use cookies and similar technologies for analytics and service improvement. You may disable non-essential tracking through your device settings.

8. Policy Updates

This Privacy Policy may be revised periodically. We will notify you of significant changes via in-app alerts or email.

9. Location Data Collection and Use

• Collection

  Our app collects and processes your precise location data when you grant permission through your device settings.

• For Drivers

  We use location data to accept ride requests, navigate to pickup/drop-off locations, track active status, and optimize earnings opportunities. Driver locations are critical for ride acceptance and operational safety.

• For Passengers

  We use location data to request rides, find nearby drivers, track ride progress in real-time, and provide accurate navigation. Your location enables us to match you with the nearest available drivers.

• Additional Uses

  Location data helps us calculate fares and distances accurately, improve service quality and reliability, detect and prevent fraudulent activity, monitor driver compliance, and comply with legal and safety regulations.

• Data Security

  Location data is encrypted in transit and at rest on secure servers using industry-standard encryption protocols. Retention period is typically 90 days unless legally required to retain longer.

• Data Sharing - Drivers

  Your location is shared with passengers only during active rides for safety and navigation purposes. Location data is not shared with third parties or for marketing purposes.

• Data Sharing - Passengers

  Your location is shared with assigned drivers during active rides only. Location sharing begins when a driver accepts your request and ends when the ride is completed.

• User Control

  You can control location permissions anytime through your device settings. You may revoke location access at any time. Denying location access will limit or prevent access to core app features like ride requests (passengers) or ride acceptance (drivers).

• Legal Compliance

  We comply with local privacy laws and regulations regarding location data. Location data may be disclosed to law enforcement when legally required or to comply with government requests.

10. Third-Party Services

We may use third-party service providers for analytics, payment processing, and mapping services. These providers are contractually obligated to maintain the confidentiality and security of your personal data.

Our app may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover we have collected information from a child under 18, we will promptly delete such data.

12. International Data Transfers

• Data Transfer

  Your personal data may be transferred to, and stored in, countries other than your country of residence. These countries may have data protection laws that differ from your home country.

• Consent

  By using our app, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

13. Contact Us

• Support Contact

  If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through the app or email our support team at support@clutchcabs.com.

• Data Subject Requests

  For data subject access requests or to exercise your privacy rights, please submit your request to support@clutchcabs.com with detailed information about your request.